We want your NuChair experience to be the best sitting experience you’ve ever had. If you’re experiencing issues or discomfort with NuChair, first please review the Using NuChair videos at https://nuchair.com/pages/instructions on our website. Due to the unique seating position NuChair provides, we ask that you use your chair for two weeks to allow your body to become accustom. If you still need help, contact us at (305) 684-3445 or by email at support@nuchair.com. If you call, please leave a voicemail.
NuChair Terms for Returns
Customer satisfaction is important to us, and we will do everything we can to accommodate your returns to the best of our ability. If you have gone through a break in period and still don’t find comfort with NuChair, here are our terms.
Satisfaction Guarantee
If you are unsatisfied with your NuChair purchase for any reason, NuChair will be happy to process a return for you within 60 days of purchase date. To return an item, please email us to obtain return authorization and instructions. Returns must be received by us within the 60-day period.
For warranty claims, please see our warranty page. Items returned must be in their original unused condition, placed properly in their original packaging, complete with all tags, instructions, and inserts. You will be responsible for the shipping cost back to us, and the return must be postmarked within 5 calendar days of return authorization date, or the return will be cancelled. Customer is responsible for any international return taxes/duties incurred by NuChair. You may have to provide supplementary packing materials if you cannot locate the original packaging, or if the outer carton was damaged during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return. We require that you send us tracking as soon as it is available. You are responsible to ensure the item is returned safely to NuChair, any damage before or during return will be your responsibility.
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your purchase price, less any damage found on inspection, and any shipping costs whether paid by purchaser or NuChair, will be credited back to your purchasing credit card. If rejected, the reason for rejection and reduced refund amount will be clearly indicated. Refunds are typically processed within 5 business days of notification.
*Exceptions for Satisfaction Guarantee
The following are not eligible for refund:
*FSA/HSA purchaseswill have a return service charge of $100 deducted from the refund amount.
Damaged Goods:
If you receive a shipment with obvious damage to the packaging, notify the delivery agent at the time of delivery. Take photos of the box before opening and notify us within one business day. The items inside may still be in perfect condition.
If you receive goods that were damaged in transit, (whether packaging is damaged or not), please take photos and contact us within one business day of receipt. Hang on to all packaging until the issue is resolved.
*NuChairs are covered above, this is for all non-NuChair items.
Due to the custom nature of the items we sell, most items on our site are non-returnable. Most of our products are subject to restocking fees between 15% and 40%. Some items may have specific return restrictions or may be subject to higher restocking fees. Select items may be eligible for return within 14 days of the delivery date. Items eligible for return must be in new, unused and unassembled condition and in their original, unopened, and pristine packaging.
Products that have been shipped and subsequently returned to us cannot be sold as new.
A Return Merchandise Authorization (RMA) number is required for all approved returns. Please contact us to request an RMA#.
Original shipping charges are not refundable, and customers are responsible for round-trip shipping costs for returned items. If free shipping was applied during purchase, the actual cost of outbound shipping will be subtracted from your refund.
Your item was carefully packaged to ensure it arrived in good condition. If you need to repackage an item for return, please ensure it is packed exactly as received to prevent damage in transit. Damage due to improper packaging is the customer’s responsibility.
Once we accept the return, it is the customer's responsibility to ensure that the items are properly dismantled. We do not offer dismantling services or packaging services. It is the customer's responsibility to dismantle the chair and send it back in its original packaging. We will not be responsible for dismantling any chair, assisting with packaging, or providing any boxes if the original packaging is not available. This is solely the customer's responsibility.
Please note the following:
Change of Mind Return
We understand that sometimes a purchase may not work out as expected. While we do accept returns for change of mind, the item must meet the following conditions:
We encourage customers to carefully review product details before purchasing. If you have any questions, feel free to contact us for assistance in choosing the right chair.
Not as comfortable as expected
Color doesn't match expectations (The actual color of the product may vary from what is seen in images due to factors such as camera settings, lighting conditions, and the lens used, which can affect how colors are captured. Additionally, differences in screen calibration, brightness, and contrast settings on user devices may further alter how the color appears. The material and finish of the product, along with viewing angles and shadows, can also impact perception, making the color look slightly different in person.)
Spouse/partner/colleague didn't approve
Found a better option elsewhere
Didn't realize the adjustment period required
Impulse purchase
Prefer a different style/model
Perceived quality issues based solely on subjective aesthetic preference (Orders cannot be returned if the customer simply feels the product 'looks cheap' despite meeting all advertised specifications and functional requirements. Our products are faithfully represented in descriptions and meet industry standards for their price point.)
Medical Conditions Return
If you have a specific medical condition, we strongly recommend consulting your doctor before purchasing an ergonomic chair to ensure it meets your needs. It’s also advisable to reach out to us for detailed product information before making a decision.
Please note that once a chair has been assembled, it cannot be returned. Returns are only accepted for chairs that remain unassembled and in their original packaging. This policy is in place to maintain product integrity and ensure the best experience for our customers. Fees for assembly services are non-refundable.
Important exceptions:
We cannot accept returns on certain items, including:
Desks: Desks usually ship via freight delivery. Desks with standard specifications are returnable under standard terms; however, freight can be very expensive and original packaging may not be in reusable condition. In addition, most desk manufacturers impose restocking fees for returns. Therefore, for practical purposes, most buyers consider desks to be non-returnable.
The final determination of whether a product is in the unused, resalable condition is at the sole discretion of Sit Healthier. Items deemed non-returnable shall be charged a restocking fee or returned to the customer at their expense, at our discretion.
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