Frequently Asked Questions

Yes, we ship to Canada! There is a $60 flat rate shipping fee for orders shipped to Canada. Canadian customer will be charged your standard GST/HST taxes as well as an import tax (currently 10%). At this time Canada is also imposing a 25% tariff on goods imported from the US. UPS brokerage fees can be high, so check our shipping page and your emails for ways to avoid that.

Outside the contiguous US and Canada? Request a quote via our Web Contact Form and we'll find the best rate from us to you. Make sure to include Name, Address, and a phone number (required by shippers).

Yes! We currently offer several Shop Pay options including Pay in 4 and Installments. You'll see links to ShopPay options at checkout.

If you select PayPalfor payment, you'll be able to request financing options once at the PayPal site.

NuChairs are built to order in America. We try to ship within 5 business days of your order, but usually ship much quicker than that. There are times when certain models are awaiting components and are further delayed, but we post notices about that on our product page.

We have a 60-days money-back guarantee return policy for NuChairs. Terms apply. Other products carried on our site do not qualify for the 60 day period. Please see our full return policy here.

• Here's a link to a YouTube video that should help you get started.
• Levers - The front levers on either side are either up or down - Down is locked and up is unlocked. The right is the riser lock, the left is the seat lock.
• To start, lock the seat at it's maximum tilt, and lock the riser forward and away from you. Make sure the riser is installed with the bend and the padding coming back towards you,
• Sit in the center of the seat, not at the front of the seat where the pommel is, sitting upright with your best posture.
• Now release the riser and let it come back to you. Do not slide forward to the riser.
• The riser can be left unlocked for vertical sitting, or locked if you need to lean forward into it.
• Please check out the videos on our YouTube channel @nuchair to find some using your NuChair videos.

Not for everyone, but for some people, yes. If you're used to slouching and leaning back into your seat, your postural muscles have atrophied and lost strength. Sitting in your NuChair in neutral posture gently engages your postural muscles, strengthening them as you sit. You may feel some tightness, fatigue, or pain during the first 5-10 days. Once those muscles strengthen you won't notice it anymore. In fact you'll probably notice that your posture is stronger while standing and doing things other than sitting. So give it some time, even if you have to switch back and forth between your NuChair and your old chair for a while. It will be worth the effort!

NuChairs are quite different than the conventional chairs you're used to. You're actually strengthening your postural muscles while sitting, leading to more comfortable sitting, and even better posture when not sitting.  So initially you may experience some pains in the muscles of your back and/or shoulders.  But don't worry, your muscles will adjust to your new sitting posture. 

If so, reduce your sitting time in your NuChair to shorter periods, maybe 30 minutes to an hour.  Then take a standing break, or turn your NuChair around and use it like a conventional
chair (you can also switch back to your old chair/stool) for 10-15 minutes.  Over a period of one to two weeks, you can gradually extend your NuChair sitting time till you adapt to the new sitting posture. 

You also can use NuChair's adjustments to help.  Don't hesitate to contact us by email at info@nuchair.com to set up a one-on-one video session where we can provide training for using and adjusting your NuChair, for optimal comfort.  If you haven't done so yet, watch this short
YouTube video about Using Your NuChair . It provides many helpful instructions on how to properly use your NuChair, including "sitting behind the pommel".

If you're leaning forward too much, or looking down at your computer screen, you're not in a good ergonomic position. This can result in neck pain. Try sitting in your NuChair with the front support removed, this will get you to find your natural balanced posture you have when standing. And raise your monitor up to eye level. If you work for hours on a laptop you should have a second monitor that sits at your eye level. You should do this no matter what chair you use.

Yes! You might want to use your NuChair without the front support installed for a variety of reasons. Just loosen the set knob to remove it and sit down on the seat from the front. You'll still feel the comfort and relief that NuChair provides by seating you in neutral posture. And don't worry about sliding off, NuChair's seat is specially molded with multiple layers of foam and gel that keeps you snug and secure.

Yes! NuChair is very comfortable to sit with the riser to your back. Just flatten the seat angle and lock the riser away from the seat, and lean back into it, it's comfy that way too. But for most sitting, having the riser in front is most comfortable when sitting for long periods.

Whoever made the first chair got it backwards! Everything you do in your chair is in front of you, and that pulls you forward causing strain and pain. Gently relaxing into NuChair's front pad provides the comfort and lumbar support that you get laying back in a conventional chair, while still maintaining your perfect neutral posture.

That's really a personal preference. Of course NuChair provides a healthier way to sit, putting you in better posture and promoting deeper breathing. But there might be times when you want to lay back in your easy chair and chill. By all means, go for it.

Good ergonomic posture is personal, it has to do with the natural balance and alignment of your spine and skeletal system. There are a lot of specific body parts and positions, here are a few key points to pay attention to when sitting:

• Head is neutrally balanced
• Chin is parallel to the floor
• Shoulders are even and neutral - not slouched forward
• Spine is neutral - no hunching or arching of the upper or lower back
• Upper arms hanging at your side, elbows directly below the shoulders, and hands parallel to or slightly lower than the elbows
• Hips/pelvis level and tilted slightly forward (as when you're standing)
• Knees slightly lower than your hips
• Feet flat on the floor
• You can also sit with your feet back and under your seat. This position will still maintain your spinal and core posture

NuChair is fully-adjustable for seating height, seat angle, and front support position. We've tested extensively and have customers in a wide range of heights and body types. There is a 275 lbs. weight limit.

You're probably sitting too far forward in your seat. NuChair's seat has a pommel (a firmer area of foam) in the front to keep you from sliding. You need to sit behind this, leaving at least 4-5 inches from the front edge of the seat to your bottom. Try scooting back a bit. You'll feel the softer foam sink for a few seconds, then you'll feel the sliding sensation disappear, even at full tilt.

NuChair will help you sit with good posture and you'll probably find visits due to sitting pain reduced or eliminated. But there are plenty of other things you may do that make it necessary. Plus, regularly visiting good Chiropractor/Physical Therapist can help with your overall physical health and wellbeing.

NuChair's unique geometry does more than just provide a front support to lean on. NuChair maintains your standing posture, from your head down to your pelvis, while you sit. Automatically. This is called neutral posture. It's from the angle of the seat. You'll feel the difference right away!

When you sit in conventional chairs you compress your lungs and ribcage by up to 80%! This lung compression results in less space for your lungs to expand when you breathe, reducing your body's oxygen intake. Sitting in NuChair expands your lungs, allowing deeper breathing and greater oxygenation. Some of the benefits are:

• Improved focus, concentration, and alertness
• Increased energy and productivity
• Reduced fatigue, you feel more refreshed through the day
• Faster recovery from workouts and heavy physical exertion
• Improved overall health

Learn more about the benefits of NuChair here.

No. In fact, NuChair gives you more room when you're not sitting. Just spin NuChair around and it slides almost completely under your desk, with only the front support remaining. Or remove the upright and roll the stool completely under your desk, leaving room for another seating device or for standing.

Absolutely!A good percentage of NuChairs sold to date have gone to artists like yourself. If your work/art requires you to lean forward and over your work, you're putting tons of stress on your back. NuChair's front support design reduces most of the stress on your back. And NuChair's patented seat geometry opens up your hip angle, alleviating the strain and stress on your lower back.

Heck yeah!Not only will you be able to sit for longer hours, more focused and alert and without the pain, NuChair will likely add years to your career by avoiding the game ending spinal damage that occurs to artists in your industry.