We try to ship NuChairs within 1-3 business days from ordered. On occasion some materials or components may be delayed from the supplier, in these cases we will contact customers and let them know estimated ship times. When this time is over 1 week, we try to have a notification of the specific product delayed, and the expected delay time, prominently located on our website. If you experience a delay not noted, please contact us with your order number at info@nuchair.com.
Standard shipping in the contiguous US: Most NuChair orders have standard ground shipping via major carrier such as UPS or FedEx included in the order price. You'll see the shipping rate in your cart before payment.
Standard shipping to Canada: Currently we offer flat rate shipping of $50 to Canada. You'll see the shipping rate in your cart before payment.
Shipping to Alaska and Hawaii: Please contact us for current rates to your shipping address before placing your order. We'll create the order for you based on your location, with shipping listed in your cart. Sometimes special shipper programs allow us to offer a flat or discounted rate to these locations.
International shipping: Please contact us for current rates to your shipping address before placing your order. We'll create the order for you based on your location, with shipping listed in your cart. Sometimes special shipper programs allow us to offer a flat or discounted rate to these locations.
Expedited shipping: Because of the large box size NuChairs ship in, expedited shipping can be quite expensive. Please contact us at info@nuchair.com for an expedited shipping quote to your shipping address.
Most international shipping requires customer payment of taxes, duties, tariffs and brokerage fees before delivery. Any and all costs associated with refusal of a shipment will be the responsibility of the customer. Such costs will be deducted from any refunds requested by the customer. Any costs over and above available customer funds will be billed and payable by the customer.
Any and all costs associated with refusal of a shipment will be the responsibility of the customer. Such costs will be deducted from any refunds requested by the customer. Any costs over and above available customer funds will be billed and payable by the customer.
If you receive a damaged package, please immediately take photographs of the damaged box before opening. If there is any damage to the product, take photos of that damage before using your product and send those photos, order number, and notification of such damage to info@nuchair.com. We will respond with how to proceed. Failure to do so may limit or eliminate your recovery options.
If a shipment is lost before delivery, please notify us at info@nuchair.com as soon as it is known. If you feel there is a risk of theft or loss at your location after delivery, please contact the shipper with your tracking information to add signature required, additional insurance, or other options to mitigate such loss. NuChair is not responsible for shipments after delivery by the shipper.
Products other than NuChair Ergonomic Chairs sold on this website may have additional shipping and/or handling fees added at checkout.
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